SimpleBot AI Logo

    Terms of Service

    Effective date: February 15, 2026

    1. Acceptance of Terms

    By accessing or using the SimpleBot AI platform, website, APIs, or any associated services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization or its affiliates, you represent and warrant that you have the authority to bind that organization and its affiliates to these Terms, and you will be responsible for their compliance.

    If you do not agree to these Terms, you may not access or use the Service. Your continued use of the Service after any modifications to these Terms constitutes your acceptance of the revised Terms.

    2. Description of Service

    SimpleBot AI provides a cloud-based platform that enables businesses to deploy AI-powered chatbots on their websites. The Service includes, but is not limited to:

    • AI chatbot creation, customization, and deployment via an embeddable widget.
    • Lead capture functionality that collects visitor contact information.
    • Live chat takeover, allowing human agents to join conversations in real time.
    • Analytics and reporting on chat sessions, visitor engagement, and chatbot performance.
    • Knowledge base management for training chatbot responses.

    SimpleBot AI reserves the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

    3. Account Registration

    To use the Service, you must create an account. You agree to:

    • Provide accurate, current, and complete information during registration.
    • Maintain the security of your account credentials and not share them with third parties.
    • Notify SimpleBot AI LLC immediately of any unauthorized use of your account.
    • Accept responsibility for all activity that occurs under your account.

    You are solely responsible for managing permissions and access rights granted to any users or team members within your account. You must be at least 18 years of age to create an account and use the Service. SimpleBot AI LLC reserves the right to refuse service, terminate accounts, or remove content at its sole discretion.

    4. Subscriptions and Billing

    • Free trial — new accounts may receive a free trial period. At the end of the trial, you must subscribe to a paid plan to continue using the Service.
    • Recurring billing — paid subscriptions are billed on a recurring monthly basis. By subscribing, you authorize SimpleBot AI LLC to charge your payment method automatically each billing cycle.
    • Payment processing — all payments are processed securely by Stripe. SimpleBot AI LLC does not store your credit card information.
    • Plan changes — You may upgrade or downgrade your subscription at any time. Upgrades take effect immediately, and you will be charged the full difference between your current plan and the new plan upon upgrade. Downgrades take effect at the start of the next billing cycle, at which point your features and billing will adjust to the lower plan.
    • Cancellation — you may cancel your subscription at any time through the dashboard or by contacting support. Cancellation takes effect at the end of the current billing period, and no prorated refunds will be issued for partial months.
    • Refunds — except as required by applicable law, all fees are non-refundable.

    Taxes

    Fees do not include any taxes, levies, duties, or similar governmental assessments of any nature (including value-added, sales, use, or withholding taxes) assessable by any jurisdiction (collectively, "Taxes"). You are solely responsible for paying all Taxes associated with your purchases under these Terms (excluding taxes based on SimpleBot AI LLC's net income). If SimpleBot AI LLC has a legal obligation to collect or pay Taxes for which you are responsible, we will invoice you for such amounts unless you provide a valid tax exemption certificate.

    Payment Failures and Overdue Amounts

    If any payment fails or is overdue, SimpleBot AI LLC may suspend or limit your access to the Service until the issue is resolved. We may also charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs.

    5. Acceptable Use

    You agree not to use the Service to:

    • Violate any applicable local, state, national, or international law or regulation.
    • Send spam, unsolicited messages, or deceptive communications through the chatbot.
    • Upload, transmit, or distribute content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
    • Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the Service.
    • Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
    • Use automated tools, bots, or scripts to access or interact with the Service in a manner not authorized by SimpleBot AI LLC.
    • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
    • Use the Service to collect, store, or process sensitive personal data (e.g., Social Security numbers, health records) without appropriate safeguards and legal basis.

    SimpleBot AI LLC reserves the right to investigate and take appropriate action against anyone who violates this section, including suspending or terminating the offending account without notice.

    6. AI-Generated Content Disclaimer

    SimpleBot AI uses third-party large language models ("AI Models") to generate chatbot responses. You acknowledge and agree that:

    • AI-generated responses may contain inaccuracies, incomplete information, or "hallucinations" — statements that sound plausible but are factually incorrect. SimpleBot AI LLC does not guarantee the accuracy, reliability, or completeness of any AI-generated content.
    • AI-generated content is provided on an "as is" basis and does not constitute professional, legal, medical, financial, or any other form of specialized advice.
    • You and your website visitors are solely responsible for evaluating, verifying, and acting upon AI-generated responses. Any reliance on AI-generated content is at the user's own risk.
    • SimpleBot AI LLC shall not be held liable for any loss, damage, claim, or harm — whether direct, indirect, incidental, or consequential — resulting from reliance on AI-generated content delivered through the Service.
    • You are responsible for configuring your chatbot's knowledge base, reviewing conversation quality, and monitoring AI outputs to ensure they meet your standards and comply with applicable regulations.
    • SimpleBot AI LLC makes no representations or warranties regarding the suitability of AI-generated content for any particular purpose.

    7. Intellectual Property and Ownership

    The Service, including all software, code, designs, text, graphics, logos, trademarks, templates, documentation, and any other materials provided through the Service (collectively, the "SimpleBot Materials"), is owned by SimpleBot AI LLC or its licensors and is protected by applicable intellectual property laws worldwide. SimpleBot AI LLC retains all rights, title, and interest in and to the SimpleBot Materials, including all updates, enhancements, modifications, and derivative works. Except as expressly stated in these Terms, no other rights or licenses (express or implied) are granted to you.

    You retain ownership of all content, data, and materials you upload to or create within the Service ("Your Content").

    You may not copy, modify, distribute, sell, lease, or otherwise exploit any part of the SimpleBot Materials or the Service without prior written consent from SimpleBot AI LLC.

    Feedback

    If you provide any suggestions, comments, ideas, or other feedback about the Service ("Feedback"), you grant SimpleBot AI LLC a worldwide, perpetual, irrevocable, royalty-free, fully transferable, and sublicensable license to use, modify, incorporate, and exploit the Feedback in any manner without obligation or payment to you.

    8. User Content, Data, and Privacy

    By using the Service, you grant SimpleBot AI LLC a limited, non-exclusive, royalty-free license to use, process, and display Your Content solely for the purpose of providing and improving the Service. This license terminates when you delete Your Content or close your account.

    You represent and warrant that you have all necessary rights and permissions to submit Your Content and that it does not infringe the rights of any third party.

    Aggregated and Anonymized Data

    SimpleBot AI LLC may collect and use aggregated, de-identified, or anonymized data derived from your use of the Service (such as usage patterns and performance metrics) for our business purposes, including improving the Service, research, analytics, and marketing. Such data will not identify you or any individual user.

    Data Protection

    To the extent SimpleBot AI LLC processes personal data on your behalf in compliance with applicable data protection laws (including GDPR), such processing is governed by our Privacy Policy and, where applicable, a separate Data Processing Addendum available upon request.

    For details on how we handle your data, please review our Privacy Policy.

    9. Third-Party Services

    The Service integrates with or relies on third-party providers, including but not limited to:

    • Stripe — for payment processing and subscription management.
    • Supabase — for database hosting, authentication, and real-time functionality.
    • OpenAI — for AI language model processing.

    SimpleBot AI LLC is not responsible for the availability, accuracy, or practices of any third-party service. Your use of third-party services is subject to their respective terms and privacy policies. SimpleBot AI LLC shall not be liable for any loss or damage arising from the use of, or reliance on, any third-party service.

    10. Confidentiality

    Each party may disclose non-public information to the other in connection with the Service that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). Confidential Information includes non-public technical, business, or financial information, but excludes information that is publicly known through no fault of the receiving party, independently developed, or rightfully received from a third party without restriction.

    The receiving party will protect the disclosing party's Confidential Information using at least the same degree of care it uses for its own similar information (but no less than reasonable care), use it only to exercise rights or fulfill obligations under these Terms, and not disclose it except to affiliates, employees, contractors, or advisors who need to know and are bound by similar obligations. If legally compelled to disclose, the receiving party will give reasonable notice to the disclosing party (where permitted) to allow it to seek protective measures.

    11. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

    SimpleBot AI LLC's total aggregate liability arising out of or related to these Terms or the Service shall not exceed the total fees you paid to SimpleBot AI LLC during the twelve (12) months immediately preceding the event giving rise to the claim.

    IN NO EVENT SHALL SIMPLEBOT AI LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF SIMPLEBOT AI LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    12. Disclaimer of Warranties

    THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

    SimpleBot AI LLC does not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. You use the Service at your own risk.

    13. Indemnification

    You agree to indemnify, defend, and hold harmless SimpleBot AI LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

    • Your use or misuse of the Service.
    • Your violation of these Terms.
    • Your violation of any applicable law or regulation.
    • Any content you submit, post, or transmit through the Service.
    • Any claim by a third party related to your use of the Service or Your Content.

    14. Termination

    You may terminate your account at any time by canceling your subscription and contacting support to request account deletion.

    SimpleBot AI LLC may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms, engage in conduct that SimpleBot AI LLC reasonably believes is harmful to the Service, other users, or third parties, or if your usage imposes excessive load, disproportionate costs, or otherwise makes continued provision of the Service to you commercially impracticable. SimpleBot AI LLC also reserves the right to terminate any subscription for any reason upon thirty (30) days' written notice, in which case we will provide a prorated refund of any prepaid fees for the unused portion of the subscription period.

    Upon termination, your right to use the Service ceases immediately. SimpleBot AI LLC may delete your data in accordance with our Privacy Policy.

    Sections that by their nature should survive termination — including Limitation of Liability, Disclaimer of Warranties, Indemnification, and Governing Law — shall survive.

    15. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

    Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Laramie County, Wyoming, and you consent to the personal jurisdiction and venue of such courts. Each party irrevocably waives any right to a trial by jury in any such dispute.

    16. Miscellaneous

    Force Majeure

    Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

    Independent Contractors

    The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.

    No Third-Party Beneficiaries

    These Terms are intended solely for the benefit of you and SimpleBot AI LLC and do not confer any rights or remedies on any third party.

    Severability

    If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full effect, and the invalid provision will be reformed to the minimum extent necessary to make it valid and enforceable.

    Assignment

    You may not assign or transfer these Terms or any rights hereunder without SimpleBot AI LLC's prior written consent. SimpleBot AI LLC may freely assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

    Entire Agreement

    These Terms, together with the Privacy Policy (and any applicable Data Processing Addendum), constitute the entire agreement between you and SimpleBot AI LLC regarding the Service and supersede all prior or contemporaneous understandings.

    Publicity

    With your prior written consent (which may be given via email), SimpleBot AI LLC may identify you as a customer and use your name, logo, and trademarks in our marketing materials, website, and customer lists.

    17. Changes to Terms

    SimpleBot AI LLC reserves the right to modify these Terms at any time. When we make material changes, we will update the "Effective date" at the top of this page and, where appropriate, notify you by email or through the Service. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.