Cookie Policy
How we use cookies and similar technologies to keep SimpleBot AI running smoothly.
Last updated: February 15, 2026
1. What Are Cookies
Cookies are small text files that websites place on your device (computer, tablet, or smartphone) when you visit them. They are widely used to make websites work efficiently, remember your preferences, and provide usage information to site owners.
In addition to traditional cookies, we may use similar technologies such as local storage and session storage (collectively referred to as "cookies" throughout this policy) to store small amounts of data in your browser for similar purposes.
2. How We Use Cookies
We use cookies and similar technologies for the following purposes:
- Authentication — to keep you signed in and maintain your session across pages within the SimpleBot AI dashboard.
- Preferences — to remember your settings, such as theme selection and timezone.
- Security — to support fraud prevention, rate limiting, and protection against unauthorized access.
- Analytics — to understand how visitors interact with our website so we can improve the user experience.
3. Types of Cookies We Use
The table below summarizes the categories of cookies used on our website and dashboard:
| Category | Purpose | Retention |
|---|---|---|
| Essential | Required for authentication, session management, and core platform functionality. These cookies cannot be disabled without breaking the service. | Session / 1 year |
| Functional | Remember your preferences such as theme, language, and timezone to provide a personalized experience. | Up to 1 year |
| Analytics | Collect anonymized usage data to help us understand traffic patterns, popular features, and areas for improvement. These cookies do not track you across other websites. | Up to 2 years |
| Third-Party | Set by our service providers (e.g., Stripe for payment processing and Supabase for authentication) to support their functionality within our platform. | Varies by provider |
4. Chat Widget Cookies
SimpleBot AI provides an embeddable chat widget that our customers install on their own websites. When a visitor interacts with the widget, it may store a session identifier (typically in local storage) on the visitor's browser to:
- Maintain conversation continuity so visitors can return to an ongoing chat without losing context.
- Associate messages within a single conversation session for quality and analytics purposes.
The widget does not perform cross-site tracking, does not set advertising cookies, and does not share visitor data with third-party advertisers. The session identifier is scoped to the host website and is used solely for the purposes described above.
Website owners who install the SimpleBot AI widget are encouraged to disclose the widget's use of local storage in their own cookie or privacy policies.
5. Third-Party Cookies
Some cookies on our platform are set by third-party services that we rely on to deliver our product. These providers have their own cookie and privacy policies:
- Stripe — processes payments and may set cookies for fraud detection and payment session management. Stripe Privacy Policy
- Supabase — provides authentication and database services, setting cookies to manage login sessions. Supabase Privacy Policy
We do not control the cookies set by these third parties. Please refer to their respective policies for detailed information about how they handle your data.
6. Managing Your Cookies
Most web browsers allow you to control cookies through their settings. You can typically:
- View and delete existing cookies.
- Block all cookies or only third-party cookies.
- Set your browser to notify you when a cookie is being set.
- Clear local storage and session storage data.
Please note: disabling essential cookies will prevent you from signing in to the SimpleBot AI dashboard and may significantly degrade your experience. Functional and analytics cookies can be disabled without affecting core functionality, though some personalization features may not work as expected.
For instructions on managing cookies in your browser, visit your browser's help documentation or allaboutcookies.org.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies.
8. Contact Us
If you have any questions about this Cookie Policy or how we use cookies and similar technologies, please reach out:
- Email: privacy@simplebotai.com
- Visit our Contact Us page