Privacy Policy

SimpleBot AI is a cloud-based platform that helps businesses deploy AI-powered chatbots for sales, lead capture, customer support, and engagement. We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy describes our practices for collecting, using, and safeguarding data. We may update this policy as our services evolve or as privacy laws change.

We collect the following categories of information when you use SimpleBot AI:

• Account information — name, email address, and password when you create an account.
• Billing information — payment details collected and processed by our payment provider (Stripe); we do not store full payment card details on our servers.
• Lead capture data — name, email, phone number, or other details that website visitors voluntarily submit through the chat widget.
• Chat transcripts — the content of conversations between visitors and the AI chatbot or live chat agents.
• Usage data — pages visited, browser type, device information, IP address, general location (city/country level), and interaction patterns within the platform.
• Cookies and similar technologies — see the Cookies and Tracking section below.

We may also receive limited business-related information about you from third parties (e.g., your employer or industry details via public sources like LinkedIn) to improve service relevance.

SimpleBot AI uses third-party large language models (e.g., from OpenAI) to generate chatbot responses. Conversation context is temporarily transmitted to these providers solely to produce replies.

• Chat transcripts and lead data are stored in your account and accessible only to authorized team members.
• We retain active chat data for 90 days, after which it is automatically archived or deleted unless you choose longer retention.
• We do not use your chat data or lead data to train third-party AI models. Data sent to AI providers is processed only for real-time response generation and is not retained or used by them for training purposes.
• You can export, review, or delete chat and lead data at any time via the dashboard.

We explicitly affirm that data accessed through any integrated APIs (if applicable in the future) will not be used to develop, improve, or train generalized AI or machine learning models.

We implement robust, industry-standard measures to protect your data:

• Encryption — all data is encrypted in transit (TLS/SSL) and at rest (AES-256).
• Access controls — role-based permissions ensure only authorized personnel access sensitive systems.
• Infrastructure — hosted on secure cloud providers with primary storage in the European Union/United Kingdom.
• Monitoring — regular security reviews, vulnerability scanning, and incident response protocols.
• Rate limiting and domain allowlisting — controls to prevent abuse and restrict widget embedding to approved domains.

In the event of a data breach, we will notify affected users and authorities as required by applicable laws.

We are committed to GDPR compliance and maintain appropriate safeguards.

Depending on your location and applicable laws (including GDPR, CCPA, and others), you may have rights such as:

• Right to be informed about how your data is used.
• Right of access — request a copy of your personal data.
• Right to rectification — correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") — request deletion, subject to legal exceptions.
• Right to restrict processing — limit how we use your data in certain cases.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — opt out of certain processing, including direct marketing.
• Rights related to automated decision-making — including profiling (not currently used for decisions with legal effects).

To exercise these rights, contact privacy@simplebotai.com. We provide reasonable access at no cost and will respond within required timelines. You may also lodge complaints with your local data protection authority.

You can unsubscribe from communications via email links and manage cookie preferences through your browser.

SimpleBot AI is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly. Contact us if you believe this has occurred.

We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date, with notification via email or in-platform notice where appropriate. Continued use of the service constitutes acceptance of changes. Review this policy regularly.